At Cataléyah Couture, we strive to deliver quality products. In the unfortunate event that you receive a broken or damaged item, please follow our policy.
Reporting Damaged Items:
- Upon receiving a damaged item, please contact us immediately or within 3 days of receiving the product.
- Provide clear photos of the damaged item and its packaging to expedite the process.
Refund Process:
- Once we assess the damage and approve your claim, we will initiate a refund for the full purchase price, including shipping costs, or offer a replacement item, as per your preference.
- Refunds will be processed within 7 days to your original method of payment.
Return Shipping:
- We may request the return of the damaged item. We will provide instructions on the return process, and we will cover the shipping costs for returning the damaged item.
Contact Us:
Policy Changes:
- We reserve the right to modify or update our refund policy for damaged items. Any changes will be updated on this page.
